DWS is the brand name under which DWS Group GmbH & Co. KGaA and its subsidiaries do business. Clients will be provided DWS products or services by one or more legal entities that will be identified to them in relevant documentation.
Any opinions stated reflect the current assessment of DWS Investment GmbH and International GmbH and are subject to change without notice.
Forecasts are not a reliable indicator of future performance. Forecasts are based on assumptions, estimates, opinions and hypothetical performance analysis, therefore actual results may vary. The promotional content on this website is intended to be a marketing communication, not a financial analysis. Accordingly, it may not comply with legal obligations requiring the impartiality of financial analysis or prohibiting trading prior to the publication of a financial analysis.
Conflicts of interest – DWS-Gruppe
Compensation Policy – DWS Investment GmbH
Compensation Policy – DWS International GmbH
FX Global Code Statement of Adherence DWS International GmbH
FX Global Code Statement of Adherence DWS Hong Kong
FX Global Code Statement of Adherence DWS Investment Management Americas
Link to list of sub-custodians
For product details and legal resources in connection with investment funds of DWS Investment GmbH or DWS Investment SA please refer to the respective regional product website.
Link to list of outsourcing companies
For product details and legal resources in connection with investment funds of DWS Investment GmbH or DWS Investment SA please refer to the respective regional product website.
The rules of conduct of the Bundesverband Investment und Asset Management e.V. (BVI) set voluntary standards that go beyond the statutory obligations of fund managers. They take into account their role as fiduciaries, which places particularly high demands on conduct toward investors. We, DWS Investment GmbH and DWS International GmbH, comply with the rules of conduct in the most recent version.
Link to BVI rules of conduct: https://www.bvi.de/en/about-the-industry/rules-of-conduct/
As from 10 March 2021, the 'Regulation of the European Parliament and of the Council on sustainability-related disclosures in the financial services sector', the so-called Disclosure Regulation, shall apply to DWS Investment GmbH, a financial market participant and financial adviser within the meaning of this regulation, as well as to DWS International GmbH, a financial market participant and financial adviser within the meaning of this regulation.
For the purposes of compliance with Article 10 Disclosure Regulation, DWS Investment GmbH and DWS International GmbH will include the information required under Article 10 Disclosure Regulation on the transparency of the promotion of environmental or social characteristics and of sustainable investments for professional clients under the website jointly operated by DWS Investment GmbH and DWS International GmbH.
According to the Disclosure Regulation, DWS Investment GmbH and DWS International GmbH are also obliged to publish on their website certain information on the integration of sustainability risks and the consideration of adverse sustainability impacts in their processes. This information can be found below:
| DWS PRI Assessment Report 2022/2023 | View |
| DWS PRI Assessment Report 2020/2021 | View |
| DWS PRI Assessment Report 2019/2020 | View |
| DWS PRI Public Transparency Report 2022/2023 | View |
| DWS PRI Public Transparency Report 2020/2021 | View |
| DWS PRI Public Transparency Report 2019/2020 | View |
| Active Ownership - Engagement and Proxy Voting Report 2022 | View |
| DWS Sustainability Report 2019 | View |
| DWS Sustainability Report 2018 | View |
| Coal Policy | View |
| Compensation Policy of DWS International GmbH | View |
| Compensation Policy of DWS Investment GmbH | View |
| Compensation Policy of DWS Investment S.A. | View |
| Corporate Governance & Proxy Voting Policy | View |
| Engagement Policy | |
| ESG Integration Policy for Active Investment Management | View |
| Information about Policies on the Integration of Sustainability Risks – DWS International GmbH | View |
| Information about Policies on the Integration of Sustainability Risks – DWS Investment GmbH | View |
| Information about Policies on the Integration of Sustainability Risks – DWS Investment S.A. | View |
| Procedure Document on ESG Methods, Data Sources and Data Processing | View |
| Global Sustainability Framework - DWS Private Real Estate Investments Management |
View |
| Private Real Estate Global Sustainability Framework | View |
| Statement on principal adverse impacts of investment advice on sustainability factors – DWS International GmbH |
View |
| Statement on principal adverse impacts of investment advice on sustainability factors – DWS Investment GmbH |
View |
| Statement on principal adverse impacts of investment advice on sustainability factors – DWS Investment S.A. |
View |
| Statement on Principal Adverse Impacts of Investment Decisions on Sustainability Factors - DWS International GmbH | View |
| Statement on Principal Adverse Impacts of Investment Decisions on Sustainability Factors - DWS Investment GmbH | View |
| Statement on Principal Adverse Impacts of Investment Decisions on Sustainability Factors - DWS Investment S.A. | View |
| Disclosure Statement: Operating Principles for Impact Management 2023 | |
| Disclosure Statement: Operating Principles for Impact Management 2022 | |
| Disclosure Statement: Operating Principles for Impact Management 2021 | View |
| Disclosure Statement: Operating Principles for Impact Management 2020 | View |
| External verification of alignment with Operating Principles for Impact Management (review 2021) (Sustainable Investments Statement) | View |
| Slavery and Human Trafficking Statement | |
|
UK Stewardship Code Report DWS Investment UK Limited |
View |
Your satisfaction with our services is our highest requirement. If we do not meet your expectations, please let us know.
In person
Directly with your advisor or in our premises at Mainzer Landstraße 11-17, 60329 Frankfurt am Main
By phone
Directly with your advisor or at +49 (0)69 / 910-10000
E-Mail / Internet
info@dws.com
Written
DWS Investment GmbH,
Complaint management | Poststop 44 Z 01 C
60612 Frankfurt am Main
or
DWS International GmbH,
Complaint management | Poststop 44 Z 01 C
60612 Frankfurt am Main
It is our goal to clarify your concern immediately and to look for a common solution. If we cannot resolve your request directly, we will confirm receipt. We will inform you of a contact person and the expected processing time.
We process each complaint individually and deal with the facts you have described. We do the necessary research for this. If we need a little more time to answer, we will provide you with interim information.
If we have not found a satisfactory solution for you, please contact us again. Alternatively, you can also address your concerns to other offices:
|
Office of the ombudsman of the BVI |
Federal Financial Services Authority (BaFin)< br />Graurheindorfer Straße 108, 53117 Bonn or Marie-Curie-Straße 24-28, 60439 Frankfurt am Main Phone: + 49 0228 4108-0 Fax: +49 0228 4108-1550 Email: poststelle@bafin.de |
DWS as part of DB Group encourages all its stakeholders to contact DWS or DB AG directly whenever they may have clear evidence of DB AG’s failure to respect human rights in its own activities or as a result of its business relationships.
Anyone can contact DWS to make complaints or raise matters to DB Group attention relating to the above. This external complaints procedure provides information about dedicated channels to raise a concern, protection of reporters and processes that are triggered in case of reports.
The European Commission has established a European online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr. A consumer can use the online dispute resolution platform for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.